Recent community feedback highlights a recurring pattern of calls from Western Power Distribution asking to confirm or update details for a vulnerable‑customer register. These calls typically reference priority assistance during power outages, especially for households with medical equipment. While most users report the interaction as safe, the number can be spoofed, so verify the caller’s ID by checking the official 0800 number on the provider’s website before sharing personal data. Keep a record of the call time, name of the operator and any reference numbers. If unsure, hang up and call back using the verified contact details. Vulnerable status updates are legitimate, but remain vigilant about priority service scams.
unrecognized number calling
I recieved calles on two seperate phonse, didnt ansrer, no mesage, posible scam
registering for western power priority service
Unsolicited, unrecognised call
Western Power Distribution rang to update me on my account and explain a minor billing adjustment. The rep was polite and helpful, sorting it out quickly. Good service from them.
Apparently, this was a call from the national grid to check if priority service is still necesary at my mum's adress, all seems legit
I dont know how this number managed to get past my block list, but it did, and now I'm getting unwanted calls from a blocked number
call was unsolicited
A call from this number claimed to be a priority service update from National Grid.
Checking for disabilities, in case of power cut
No message was left
I didnt anser due to the negitve rating
Unrecognised number ignored
National grids number
The National Grid rang me, they have a vulnarable user help service, they were just checking if someone at my property needs extra help during a power cut, somthing to do with medical eqipment
No interest in call
boiler equipment services
They add elderly people to a list for contact during power outages
Western Power contacted to update the vulnerable customer directory and confirm registration. A very helpful and friendly lady.
Updating the list of vulnerable customers at National Grid
Apparently, this is the National Grid contacting individuals to identify potential vulnerabilities in the event of a power outage.
The lack of a message from this number raises suspicions, and I have now blocked it
Western power, priority servise
Western grid power distribution, annual updates, seems legit
Checked vulnerability
Called at 11pm, I didn't answer, but power was interrupted at 1am - would they not give a warning beforehand? It seems rather late to be contacting vulnerable individuals.
The National Grid uses this priority number to contact elderly individuals, over 60, in the event of a power cut
I suspect this is John Lewis. They requested my details, which I verified. They were aware of my account balance and explained how the charges accumulated.
British gas service
I'm uncertain about the legitimacy of this call, which is why I'm checking. A woman with an English accent claimed to be checking my vulnerability in the event of a power cut and requested my mobile number, which I declined to provide. While it may be genuine, I'm cautious.
