Numerous accounts describe a recurring $39.95 debit labeled NRG on bank statements, often without any service provided. This pattern points to an unauthorized debit scheme that exploits ACH transfers. Victims should immediately file a dispute with their bank, request a block on the originating number, and consider placing a fraud alert with the credit bureaus. Keep detailed records of all communications, including timestamps and confirmation numbers, and report the activity to the FTC and your state attorney general. Monitoring statements regularly and using account alerts can help catch future attempts before they cause overdraft fees.
In addition to the unauthorized withdrawal of $39.95 from our account, we spoke with a representative named Maurice, who claimed we had requested tech support, which we denied, and were told a refund would be processed within 3-6 days, but we're concerned about how they obtained our account information.
After discovering a $39.95 charge, I contacted my bank to report the incident and requested a stop payment and fraud alert, and I also informed the company involved that I would be filing complaints against them.
Apparently, they're still engaging in their activities, as I discovered a charge on my account from December 2015 that had gone unnoticed until they attempted to process another payment, prompting me to contact my bank and subsequently receive a refund and confirmation email from the company, though I remain unclear about how they obtained my information and intend to report this incident to the relevant authorities.
A suspicious charge was found on the bank account, and the company claimed it was for a computer support service that was never ordered.
Essentially, the BBB is a organiztion that operates on a pay-to-play basis, where companys can acheive high ratings by paying a certian amount of money, regardles of their actual reputation.
Banks have a time limit for filing fraud disputes, and these individuals are aware of this, attempting to delay the process to prevent charge reversals
Despite my previous complaints, I continue to experience issues with NRG, including unsolicited debits from my account, with the initial debits occurring in April 2015, and the company's customer service, located outside the USA, has been unhelpful, directing me to fax my inquiry to 877-284-9393.
As expected, they dont have any affiliation with the BBB
Same thing happend to me, they been calling me every month for 6 months, whats the point of having a do not call registry
I've had a similar experience, being told I'd receive a refund by December 9, otherwise, they threatened to involve the attorney general and close my checking account.
Upon reviewing our bank account, I discovered an unauthorized charge of $39.95 from NRG web payments, prompting me to call the provided number and leave a message, as I suspect fraudulent activity.
I reported them to my bank as fraudulint, they didnt even tell me how they got my info, thats not rite.
I had a similar experiance, just threatend to report them to the attourney general and got a refund
They deducted 39.95 from my acount without my permision.
It seem like they are still activ, my ex found a transaction on her bank statement last week
This incident occured on 10/15, similiar to a previouse incident with vision care insurance co two weeks prior, which was reversed, this charge is still pending and i had to close the account, may file a complaint with the states attorney generals office soon
Yesterday, I had a similiar experiance with this company, and my bank adviced me to close my account as they have my routing and checking informations, whats a huge inconveniance.
It is recommended to file a fraud dispute with the bank or credit card holder and report the incident to the FTC and CFPB
I recently discovered a $39.95 charge on my account from NRG on 9/28/2015, which I'm investigating further by contacting both them and my bank, astonished by how these individuals can obtain such information.
Falling victim to their scam has led me to file a complaint with the FBI's ic3.gov center, as I believe it's a large-scale financial attack
I was totaly pizzed off when they took my money since Dec 10th 2014, I went to the bank today and changed everythin and filed a disruption, I hope I get my money back
A call to my bank revealed that NRG Solar Energy attempted to debit a significant amount from my account, resulting in an insufficient funds fee
Discovered an unauthorized withdrwal from my account, contacted NRG and recieved a refund, spoke with a foriegn woman, still concernd about the secuirty breach
By reporting the telephone number asociated with the withdrawl on your statment, the bank can block them and you might get a total refund, it workd for me!
This issue has been ongoing since 2005, 2006, and 2007, and again in 2015; it's imperative that we take action against these individuals.
I was inadvertently charged $39.95 for three consecutive months before realizing the error. Upon contacting the associated 800 number, I was assured of a refund within a specified timeframe, which I received. However, I also incurred overdraft charges, which my bank's fraud department promptly refunded. The origin of the charges remains unclear, as the company failed to explain how they obtained my checking account number.
A series of unauthorized charges totaling $39.95 over three months led to a call to the 800 number, which resulted in a refund and the blocking of the number, with the bank also refunding overdraft charges.
A series of unauthorized charges were made, totaling 39.95 over three months, before the issue was resolved.
I had a conversation with the caller, who claimed I had been hacked, although I am unsure how they obtained my checking account information.
I'm struggling to find a legitimate contact number to resolve an issue where my bank refuses to reimburse a fraudulent charge unless I close my account, which seems illogical given the circumstances.
